Repairs & Maintenance

Common Ultrasonic Malfunctions:

 

​​Over time, the performance of ultrasonic systems may decrease due to various factors. Among the most common signs of malfunction, shared across different applications (cleaning, laboratory, agri-food), are:

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• Reduced power output and abnormal current absorption

• Decreased effectiveness of the process (cleaning, extraction, homogenization, etc.)

• Greater reliance on chemical agents or more aggressive operating conditions to achieve the same results

• Slower drainage, emulsification, separation, or dissolution processes

• Non-uniform, slow, or insufficient heating

• Unusual mechanical or acoustic noise during operation
   

If your unit shows one or more of these issues, it is likely time to have it inspected and repaired.

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Repairs Procedure:
 

1. We can help you diagnose the problem over the phone, email, or video chat and be ready for the unit repair activities.

2. If the malfunction requires a technical intervention, we will assess together the most suitable solution:

   2.1 On-site repair, in cases where the unit cannot be moved. In this scenario, we will provide a detailed quotation including:
   – Technicians’ hourly rates
   – Travel expenses
   – An estimated cost of the required spare parts (subject to final verification on site)

   2.2 Repair at our laboratory, with shipment of the unit. In this case, the prior completion of the “Return Material Authorization (RMA) Form” is required. Once the system is received, we will carry out a thorough technical analysis aimed at preparing a quotation.
   This analysis is subject to a diagnostic fee, which will be fully deducted from the repair cost if the quotation is accepted.

   In the event that the quotation is not accepted, the diagnostic fee will remain payable.

3. If you want it slightly more legal/contractual or more customer-friendly, I can adjust the tone accordingly.

4. If the unit can't be moved we also offer “on-site repairs” to expedite your most urgent requests. In this case we'll also provide a quote for the cost of the call-out, including the technicians' hourly rate 'on-site' and travel expenses.

5. If you accept the quote, we’ll quickly start on your repair.

6. If you decline the quote and the unit is in our hands, the product will be available for pickup, or we can ship it to you with the transportation costs billed to your account within the next two business days or we can scrap it for you.

7. If it is more cost effective to replace the unit, we can also quote you for a new comparable model.

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Scheduled routine maintenance plan: request on demand